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Daily Essentials
Frequently Asked Questions
Find quick and clear answers to the most frequently asked questions about orders, payments, deliveries, returns, and support.
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1 Why order from SaveMart?
✅ Guarantee of 100% authentic products at affordable and fair prices.
✅ In a crowd of fakes, we offer only original products.
✅ Easily verify real vs. fake by watching videos in the Compare option.
✅ Opportunity to view real product photos and videos.
2 Can I return after receiving delivery?
Usually no. If you do not like the product, you must return it in front of the delivery person after paying the delivery charge. Once the delivery person leaves, there is no option to return; if you contact us then, we will exchange and send the correct product.
3 How will I get a refund?
We do not have a refund system. In special cases, the product will be exchanged. If there is an issue with the exchanged product, we will provide a higher quality product, in which case a small additional amount may be added. We hope you will have no objection to this.
4 Who will bear the return and exchange shipping charges?
If the return or exchange is due to our mistake (wrong product, damaged or defective product), we will bear the entire shipping charge.
If it is due to personal reasons of the customer (change of mind, wrong order, etc.), the customer must bear the shipping charge.
5 What should I do if I receive a broken or damaged product?
Open and check the package in front of the delivery person, and return it immediately.
Or record an unboxing video (with clear proof).
6 How do you ensure the product stays safe?
Our security measures:
1. Bubble wrap protection
2. Sturdy cardboard box
3. CCTV monitoring
4. Photo documentation of every product
5. Product inspected before packaging
7 How to make Advance Payment?
bKash / Nagad / Rocket / Bank
(Number will be provided during the phone confirmation call)
8 When is Advance Payment required?
Advance payment may be required in the following cases:
• If your previous delivery success rate is low
• For large orders (৳5,000 or more)
9 How long will delivery take?
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days
10 Can I get any product I need or prefer?
Yes, absolutely! 😊
Even if it's not in our stock, there's no need to worry. SaveMart will try to source any authentic product you need or prefer.
✅ Authentic & quality product
✅ Affordable price
To get your desired product, go to the Products Request option and upload a photo of the product. We will arrange to source the product for you as quickly as possible.
11 Will I get after-sales service support?
Yes, absolutely.
We provide 24/7 after-sales service support. Log in to your account, go to the Help option, and submit details about your issue or feedback. Our representative will contact you promptly to resolve your issue.
Still Have Questions?
Our friendly customer service team is always ready to assist you. Get in touch with us via any channel below.